SACRAMENTO, Calif. (AP) – California’s DMV is trying to improve customer service by accepting credit cards, upgrading its website and offering clearer instructions on how to obtain a new federally mandated ID.
The ideas are part of a report Gov. Gavin Newsom is releasing on Tuesday that details efforts to improve the troubled Department of Motor Vehicles. Average wait times topped two hours last summer, prompting outrage from lawmakers and customers alike.
Newsom has also announced the appointment of Steve Gordon as the new DMV director. Gordon most recently worked for a consulting firm focused on business-wide process improvement. His salary is $186,000.
The DMV has been plagued by slowdowns because of people seeking REAL IDs, which will be required for airplane travel in October 2020.